FAQ

If your questions aren’t answered here, please contact us at JustGraco. We’re happy to help!

Ordering products from our online store is easy:

  1. Click on the product. You’ll be taken to its product information page.
  2. Select the item and quantity you want.
  3. Click Add to Basket.
  4. Enter the delivery address.
  5. If paying by credit/debit card, enter your billing details. If you prefer to pay by cash, select the Cash on Delivery option instead.
  6. Click Continue at the bottom of the page.
  7. On the Review Your Order screen that follows, check that all your details are correct.
  8. Click Complete Purchase to finish placing your order.

Yes, you can. Simply skip the sign-in process and continue shopping as a guest. You’ll just need to enter your address and payment information when you check out.

Here’s how:

  1. Credit & debit cards – We accept either UAE-issued or International Visa/MasterCard credit or debit cards.
  2. Cash on Delivery – This payment option is available for most products on the website. However, orders out of UAE cannot avail of this payment option.

Orders placed before 3:30 PM, Saturday-Thursday, will be delivered the next business day, while orders placed after 3:30 PM will be delivered in 2-3 business days.

Delivery times are a bit longer if your delivery address is out of UAE.

No, not online. But you can request a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery of your order.