DELIVERY POLICY

“justgraco.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.

Great news – shipping is FREE for all orders in the UAE!

If your order is outside the UAE, please see our shipping rates on the checkout page:

Keep an eye on our site as, from time-to-time, justgraco will run free shipping promotions for all orders. To be notified by email, please sign up for our newsletters.
 A Single order maybe split into multiple shipments, depending on the availability of the item and / or weight limits for parcels by the courier/postal company. The cardholder should be aware of the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement.
INTERNATIONAL SHIPMENTS

When shipped outside the UAE, justgraco items may be subject to import duties and taxes. justgraco does not pay these duties and taxes, and you are not charged for these at the time of placing your order. These costs will be invoiced by the shipping carrier upon delivery of your items and you’ll be responsible for the payment of any such import duties and taxes.Duty and tax rates vary from country to country, and also depend on the items that are being shipped. We have no control over these charges and encourage you to contact your local customs office for further information before placing your order. One source of information for this is www.aramex.com. Simply navigate to theCountry Information page and select the appropriate country. If customs information is not available for a specific country, please check the customs site for the relevant country. Always check that this information is up to date and note that we do not warrant that information on the Aramex website is correct.

OUR RETURNS POLICY

We’ve developed a reputation for quality and excellent value, and each sale we make continues to build that reputation. It’s important to us that you are completely satisfied with your purchase. If for any reason you do not love your selections, we will gladly issue a refund as long as you contact us within seven days of purchase and send items back to us within 14 days of purchase. Original shipping fees are unfortunately not refundable.

We offer a courier collection service for all returns. There will however be a charge for this service, which will vary depending on the country you’re posting the package back from. This charge will be deducted from your refund automatically. We only offer free returns for defective items.